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FAQs 2017-03-29T15:17:40+00:00

Want to know more about our products? Here are answers to our most frequently-asked questions. Still can’t find the information you’re looking for? Please call us at (204) 988-3189 (toll-free 1-866-409-6999), or email us at casana@casanafurniture.com

Why aren’t prices shown on your site? 2016-11-28T22:33:21+00:00

Casana Furniture is a furniture manufacturer; we don’t sell directly to consumers. The retailers that sell our products are independently owned and operated, and prices may vary between them.

Can I buy factory direct? 2016-11-16T17:51:07+00:00

Casana Furniture is available only through authorized furniture retailers in Canada, the United States and abroad. We value the experience and service these retailers provide, and believe their purchasing assistance, delivery, set-up and customer service will ensure your highest satisfaction.

Where can I buy your products? 2016-11-16T17:50:41+00:00

Contact us at (204) 988-3189, or casana@casanafurniture.com to find the closest Casana Furniture retailer in your area. Please note that not all of our products are available at every authorized retailer. We also don’t have access to our retailer’s inventory and don’t know which pieces are displayed in their store. We recommend you contact them directly for the most up-to-date information on the furniture displayed and sold at their location.

What if I can’t find a retailer close to me? 2016-11-16T17:50:08+00:00

Many of our products are available through online retailers. Please contact us at (204) 988-3189, or casana@casanfurniture.com for more information.

What if I can’t find the Casana Furniture I want (or already own) on your web site? 2016-11-16T17:49:37+00:00

Not all of our products are shown on this site. The product you purchased may also have been discontinued. Please contact the closest retailer in your area for the most up-to-date information, or contact us to confirm availability of a specific product at (204) 988-3189, or casana@casanafurniture.com

Are the accessories shown in your room photos available to buy? 2016-11-16T17:49:07+00:00

No, we don’t sell bed linens, lamps, artwork, rugs or other accessories.

Are all of Casana Furniture’s products shown on the site? 2017-01-31T22:56:09+00:00

Many of our bedroom, dining room and occasional products are shown on this site. However, additional products are available through our authorized retailers.

Are the wood and fabric colors I see on my computer monitor accurate? 2016-11-16T17:48:06+00:00

We invest in the best possible photography, but every computer and electronic device displays colors differently. We recommend you try to see the product in a retail store to determine if the color is right for you. You can also print a photo from this site; it may be more accurate than your monitor. Simply cut and paste the photo from our site into a Word, Pages, or PowerPoint file, enlarge it (by clicking on it and pulling a corner), and print it from a color printer.

Is it possible for me to supply my own fabric for my order? 2016-11-16T17:37:53+00:00

No, we’re not able to accommodate our customer’s own fabrics. Custom orders would require us to price our furniture much higher, and Casana Furniture is committed to bringing stylish products to the market at the best possible value.

Is assembly required on this furniture? 2016-11-16T17:37:08+00:00

The majority of our furniture is fully assembled. Select pieces (beds, tables and chairs) do require some assembly. This information is indicated under the Specifications tab next to each product on this site.

Many of our retailers offer furniture assembly with delivery to your home. If this service isn’t available, or if you opt to set up the product yourself, assembly instructions are included in the carton. A link to these instructions is also included on this site under the User Guides tab.

Where are Casana products made? 2016-11-16T17:34:15+00:00

Casana Furniture develops product designs with leading furniture designers in the United States and Canada, Our products are manufactured in Vietnam, Indonesia and China.

Is a warranty available on Casana Furniture? 2016-11-16T17:33:31+00:00

Casana Furniture offers a full 1-year (12 month) limited warranty against defects in material and workmanship. Warranties are subject to normal household use, effective from the date of delivery.

Is a boxspring required for your beds? 2016-11-16T17:19:04+00:00

Some of our beds do require a boxspring, others don’t. This information will be included under the Features and Specifications tabs for each bed.

If a boxspring is required, it will be supported with 3-5 cross slats, each supported by a center leg support.

If a boxspring isn’t required, the mattress will be supported with 12-14 cross slats, also with 3-5 center leg supports.

A bed with storage drawers won’t require a boxspring. The mattress will be supported with 12-14 cross slats, with 3-5 center leg supports.

Where can I find assembly instructions? 2016-11-16T17:18:09+00:00

Most of our products will be delivered to your home fully assembled. Products that require assembly, including chairs, tables and beds, may be set up by your retailer as part of their delivery service.

Assembly instructions are included in the carton in the event assembly isn’t available, or you opt to assemble a chair, table or bed yourself. You can also find links to assembly instructions for each product on this web site under the User Guides tab.

How do I get replacement parts? 2016-11-16T17:17:15+00:00

Some replacement parts are available for our products. Please contact your retailer for more information.

If your product was purchased as a discontinued floor sample or from a clearance center, replacement parts may not be available. If your product warranty has expired or the product is damaged, replacement parts may be subject to a fee for the cost of the part, plus shipping.

How do I care for my furniture? 2016-11-28T22:32:53+00:00

The finishes and topcoats we use on our furniture are resistant to normal wear and tear, but even infrequently used furniture needs to be cleaned regularly to remove the dirt, dust and pollen that naturally settle onto surfaces in our homes.

Follow these simple procedures and precautions to keep your furniture looking great:

Avoid placing furniture in direct sunlight, near heat or open windows. Moisture can warp wood, and direct sunlight can discolor wood finishes.

Place furniture where it doesn’t have to be moved frequently, and be careful when moving it. To avoid damaging the legs, always lift furniture, rather than dragging it.

Wipe up spills right away. Wood and water simply aren’t good for each other.

Use coasters under drinks or other objects that can scratch. If eating or writing on furniture, place a pad over the wood surface.

Keep very hot objects, including hot mugs, plates and cigarettes away from furniture, or place them on a plate, thick pad or coaster.

Keep strong solvents, including alcohol, bleach and nail polish away from furniture.

Avoid placing rubber and plastic (or objects with rubber and plastic feet) directly on a wood surface; they can discolor the wood finish.

Dust furniture regularly using a soft, clean and slightly damp cloth. Dry completely. Always clean and wipe furniture in the direction of the wood’s grain.

Regularly vacuum furniture crevices with a soft vacuum brush.

Please also see our care instructions under the Care / Warranty tab for each product.

Can I touch up my furniture? 2016-11-16T17:15:52+00:00

Many hardware and home improvement stores sell repair kits for touching up furniture. These crayons and markers are made in an assortment of common furniture colors, and are specifically made for furniture.

How can I return or exchange my product? 2016-11-16T17:15:19+00:00

If you have a product concern after delivery, contact your retailer as soon as possible. Be sure to have your original bill of sale available.

Please do not call Casana Furniture directly about returns and exchanges. Each retailer sets their own return and exchange policies, and we will need to direct you back to them.

How can I become a Casana dealer? 2016-11-16T17:14:27+00:00

Send your name, business name, address and phone number to casana@casanafurniture.com, or call us at (204) 988-3189. You can also visit Casana Furniture at our North Carolina showroom during the High Point Furniture Market. Our showroom is located at 220 Elm Street, High Point, North Carolina.